Frequently Asked Questions
Why do you only ship UK orders by ‘signed for’ services?
To answer this question: the first thing to note is that we subsidise our UK delivery rates. Why do we do this when using first class post instead of Recorded Delivery, for instance, would be cheaper for both you and us?
It’s simple really. As collectors ourselves, we know the angst of waiting for an order and it not turning up by the date it should or, worse still, not turning up at all. We think this level of uncertainty should be the exception, not the rule.
Which is why we share the cost of supplying you with an insured ‘signed for’ delivery service.
Do you take orders from / deliver to countries other than the UK?
At this moment in time, we only take orders from, and deliver to, the following countries…
australia / oceania
Australia, New Zealand
Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City State
Unfortunately, if you live in one of the following countries we cannot take orders from, or deliver to, you:
Albania, Belarus, Bosnia-Herzegovina, Bulgaria, Burma (Myanmar), Cote d’Ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, North Korea, Macedonia, Moldova, Montenegro, Serbia, Sudan, Syria, Zimbabwe
Sorry, but this is due to a range of sanctions imposed by various governments and international organisations that stops us from trading with these countries.
Do you cover your dust jackets with ‘plastic’ and if so, is this a free service?
Yes, we do and there is no charge for this service.
We use a removable, archival safe 38-micron lo-lustre polyester film made by the American company Brodart to protect most of our dust jackets. These covers are acid-free, chemically inert and they will not yellow or crack with age.
As book collectors, we chose Brodart because, in our view, they are world leaders in book protection. As such, we feel we can trust their products for the long-term storage of our books.
How ‘green’ is your packaging?
The short answer is we’re working to make it more environmentally friendly than it is.
If you’ve bought a book from us, you’ll know we go to a great deal of trouble when it comes to packing it for shipping. This is because we want your book to reach you in exactly the same state it left us. This means more packaging to guard against delivery hazards.
So how do we reduce our environmental impact? Firstly, the cardboard boxes and corrugated paper we use are made from 70% – 80% recycled pulp. Both of these products need 20% – 30% virgin pulp for strength. However, being cardboard, they can be recycled for use again.
We use bubble wrap made from Oxo-Biodegradable Plastic, which is why it’s rather an attractive light-green colour. If you want to know how this works, you’ll find more details here.
Our shipping labels are printed using direct thermal technology. This type of printing is more environmentally friendly than most other methods. For instance, printing labels from a roll means less paper as the printer adjusts the size of the label to suit the address length. Other plus points are there’s no waste toner or the use of oil-based inks or ribbons. And while there’s no need to remove our labels before recycling, we still hope to find thermal label rolls that use recycled paper before too long.
Currently our biggest bugbear is the plastic tape we use to seal our boxes. To recycle the box, it’s necessary to remove this tape – a very fiddly job. This is why we’ll be changing over to gummed paper tape (GPT) at some point.
The benefits of using GPT are many. For example, GPT forms a stronger bond with cardboard than plastic tape does. Security is better as tampering is easy to spot and as it’s recyclable, there’s no need to remove it from the box.
So that’s where we are now, a good start but we know we’ll need to constantly assess our ‘green credentials’ and make changes where needed.
Sometimes you only list recently published books for sale some two or more weeks after their publication date. Why the delay?
As we mainly sell signed first editions, this delay is down to the schedules of the authors.
Understandably, authors have to fit in signings, personal appearances, etc., as and when they can. This means, especially with authors who live outside the UK, that there can be quite a gap between the publication day and getting a book signed.
So if you just want an unsigned first edition, you can get most books (sometimes even ‘embargoed’ books!) before their publication date. However, as with all good things, if you want a signed first edition you may need a little patience!