About MSE Books
Supplying quality signed first editions to collectors across the globe
Geoffrey and Susan Williams set up Modern Signed Editions Ltd in 2009. The company trades as MSE Books and specialises in selling collectable modern signed first editions.
In spite of opening at the end of a recession, and trading through the later double dip, Brexit and now COVID-19, the company continues to grow both in the UK and abroad.
In 2019-20, orders from overseas made up just under 30% of total sales. With books sent safely to America, Australia, Canada and New Zealand. Closer to home, sales were also brisk in several European countries: Belgium, Finland, France, Germany, Ireland, Norway, Spain and Sweden, for example.
As collectors ourselves, we only ever had one aim when we started our online bookshop. That is, to offer good quality signed books, which we would deliver safely and as quickly as possible. We achieve this goal day in, day out because of our rigorous stance on service, an area in which we never compromise. But don’t take our word for it; on the right are a couple of examples of what our customers say…
If asked to name one thing that typifies our whole approach to service, it’s what we do when we first receive a book into stock. That is, we take the time to inspect it thoroughly so we can describe its condition as precisely as we can. (Out of interest, about 25% of all the new books we order we return, as we deem them too badly damaged to sell to our clients.)
We go to these lengths so our customers know what they’re buying. At times, this gives competitors who are less rigorous in their description an edge and we lose a sale. From our point of view though, better we lose a sale than disappoint a customer.
Our ethos is not all about service though. It’s also about support, which is why we’re only a phone call away if you have any questions. We also publish a series of free articles aimed at the booklover and collector alike. These range from explaining the many parts of a book right through to an overview of modern fiction genres. (You can read all of the articles here.)
We want you to be delighted…
At MSE Books, we want you to be delighted with the books you buy from us and we’re confident you will be. We do realise though that once in a while you may want to return an order for one reason or another. The reason isn’t important; what matters is that your return is hassle free. This is why we’re happy to offer a no quibble return guarantee on all orders.
Just drop us an e-mail telling us what you’d like to return and then get the item(s) back to us within 21 days. No explanations or reasons needed, it’s as simple as that. For full details of how this works, please see our Delivery and Returns Policy.
Geoff Williams, Director
We are :
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Modern Signed Editions Ltd (trading as MSE Books)
5 Imperial Crescent, Stockton-on-Tees, TS20 2HB, UK
01642 329 385 (outside the UK: +44 1642 329 385)
GB 973 6092 91