Delivery & Returns Policy
We have two main delivery aims when you buy signed first editions from us. These are to pack your books securely and get them to you as soon as we can. Meeting these targets is the starting point for this policy.
For the purposes of this delivery and returns policy, ‘we’, ‘us’ and ‘our’ means MSE Books. While ‘you’ and ‘your’ means our customers.
The words ‘products’, ‘items’ and ‘goods’ will mean the same and they will all refer to anything bought from our website. Also, note that these words in the singular include the plural and in the plural include the singular.
2. International deliveries
We send orders to 40 countries other than the UK. To check if we send books to your country, please see our Delivery Rates page.
3. Delivery services
To try to avoid the angst of lost or delayed items, we send all orders by a tracked and insured service from either the Royal Mail or a reputable courier. This means most orders will need signing for on delivery.
We will send the items you’ve ordered to the delivery address shown on your order. This can be your work address, the address of a relative, etc. The only proviso to this is that the address at which your payment card is registered is on your order as the billing address.
Note that we do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
5. Delivery charges
As you add items to your shopping basket, we automatically show and update the default delivery charge for your country. This means you’ll always be able to see the total cost of delivery before you place your order. If you wish to see a full list of charges before you start shopping though, please go to our Delivery Rates page.
You will only pay one delivery charge for each order. Even if we choose to split the order across a number of deliveries to give you a better service, you will pay no extra.
We offer free delivery on a number of books, e.g. chapbooks. We also waive delivery charges if the cost of the books in your basket gets to a certain value. (As the basket value needed varies by country, you need to check your region’s delivery rates to see this figure.)
Free delivery is not a one-off offer but a pre-set process. This means you don’t need to enter a voucher or code at the checkout. Please note that for technical reasons, the basket will sometimes show more than one free delivery service / method. No matter which of these you choose we retain the right to send your order by the one we think is most apt.
We quote all delivery timescales as working days, which are Monday to Friday. We don’t process or send out orders on a Saturday, Sunday or on any UK public holiday.
If you place your order before 1.00pm GMT on a working day, we aim to send your book(s) the same day. Subject, that is, to the following:
We send orders received after 1:00pm GMT on the next working day.
At the checkout, your basket will show the very last date by which you should get your order, if you accept the default delivery service for your country. If you opt for a faster or slower service, the delivery date will change to reflect your choice.
Now and then, we may not be able to meet our target timeframe for sending your items. If this happens, we will send your order just as soon as we can. At the very latest, this will be within 30 days of your order confirmation date.
We always try to deliver your order on or before the likely delivery date on your order confirmation. That said, as we use third party delivery services we cannot guarantee the delivery date.
Orders will arrive Monday to Friday (unless you’ve chosen a Saturday service) between the hours of 7am and 7pm. Regrettably, we are unable to give exact delivery times.
The items in your order will be at your risk from the time of delivery (see our Terms of Sale for more detailed information on risk and ownership).
8. Force majeure
A ‘force majeure event’ is one of, or any combination of, the following:
If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us meeting our delivery goals, we will let you know as soon as we can.
We will take reasonable steps to lessen the effects of any force majeure event. However, where a force majeure event gives rise to a failure or delay in us meeting our delivery commitments, those commitments will be set aside for the duration of the event.
9. Cancellation of Orders
You can change or cancel your order any time prior to dispatch, just get in touch and let us know.
The easiest way to do this is to give us a call on 01642 329 385 On the other hand, especially if you don’t live in the UK, you may prefer to use our enquiry form.
10. Order receipt / invoice
We send a numbered receipt / invoice with every order. Please make sure you keep this, as you’ll need the number if you wish to return any goods to us. (As your order may have included high-value items, you could also need the receipt at some time in the future for insurance reasons.)
This section applies to consumers, not business customers. If you are a business customer, the relevant returns policy is set out in Section 12.
If you are a UK or EU customer, you have the right to cancel the contract to buy one or more items in your order within 14 calendar days of receiving the items. The 14-day cancellation period begins the day after you receive your order.
Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has started.
To cancel a contract, let us know you want to do so by email using our enquiry form or by calling us on 01642 329 385. In both cases, please make sure you have your receipt / invoice number on hand; you’ll need to add this to the enquiry form email or quote it to us when you phone.
If you do cancel a contract, you must return the items to us so that we get them back within 14 calendar days. The 14 days start the day after you notify us you want to cancel. You must return the items to us in the same condition they left us. To avoid the risk of loss, or any dispute over non-delivery, you should send the items back to us using a signed for service.
Note that you’ll be responsible for the cost of returning the items to us, unless we sent them in error or they were faulty. If you do not return the items to us, we may recover the items and charge you for the cost of doing so.
Once we get the items back, we’ll issue a refund using the same method you used to pay for the goods in the first place. The refund will include the cost of the returned items plus any delivery charge you may have paid as part of the order. We’ll deal with the refund promptly to make sure you receive it within 14 days at the most.
This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section 11.
You may only return items to us with our prior agreement and according to our instructions. In addition, you must return any items at your own expense. Any items returned in breach of this Section will not qualify for a refund or replacement. In which case, you will still be liable for payment of the price of such items.
Where you return items to us in line with the terms of this Section, and in our reasonable view those items do not conform to the warranties set out in our Terms of Sale, then you will be entitled to:
13. Statutory rights – consumers
If you are a consumer, our Delivery & Returns Policy will not affect any statutory rights you have that cannot be excluded or limited.
14. Address for returns
Should you ever need to return anything to us, please send it to the following address (using a signed for service):
We may revise the terms of this Delivery & Returns Policy from time-to-time. Revised terms will apply from the date that the revised terms appear on our website. Please check this page regularly to make sure you are familiar with the current version.
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